Who am I ?
Salesforce Professional
Greetings from sunny Phoenix, Arizona! 🌞 I beat the heat by staying inside and helping nonprofits and corporations solve their CRM difficulties using my exceptional Salesforce and CRM skills. With seven years of CRM administration experience and two years of Salesforce Consulting and Administrator experience, I've designed and implemented tailored Salesforce solutions for nonprofit clients ranging from $5M to $50M in revenue. I am passionate about collaborating with end-users and clients to find solutions that ensure their Salesforce instance is user-friendly, with well-thought-out automations, and capable of producing data-driven decisions.
Download My Resume
Certifications
Superbadges
My Resume
Professional
Experience
Solution Consultant – beyond the horizon technology
June 2022 – Current
- • Designed, implemented, and optimized flows, Apex, custom objects, fields, and UX components to enhance the functionality and user experience of managed packages and implementations to nonprofit organizations with revenue ranging from $5M to $50M.
- • Part of the development team developing and maintaining a managed package on the Salesforce platform for quarterly releases, leveraging CumulusCI for continuous integration and deployment processes.
- • Established, managed, and maintained third-party systems and their integrations, including Apsona, Goodworld, and Marketing Cloud. Allowing donors to give online and have their donation go straight into Salesforce where end users can report and send out acknowledgments.
- • Performed manual testing and wrote Apex unit testing to resolve issues to ensure stability and performance.
- • Conducted discovery sessions and documented client user stories while providing hands-on configuration, documentation, and training for post-implementation support.
- • Led Women in Tech Affinity Group.
Business Analyst – The Phoenix Symphony
May 2021 – September 2021 (Contract)
- • Contracted as a CRM expert to analyze and create a plan for better reporting, data entry, and email integration of their CRM software.
- • Established a manual and trained several employees on using system more effectively.
- • Developed reports to track donors and ticket buyers.
Fundraising Database Manager – Arizona School for the Arts
July 2016 – October 2020
- • Customized CRM database (eTapestry) to track 700 new pledges every year to raise $900,000 each school year with a department of two.
- • Managed day-to-day operations of the Annual Giving program, including donation reminders and receipts.
- • Project Manager for website redesign with a marketing agency. Implemented a new site map, managed content, and maintained the website on WordPress.
Education
Certificate – Salesforce Developer Academy
2022
Certificate – Full-Stack Software Development
2020 – 2021
Masters of Fine Arts – Arts/Nonprofit Administration
2014 – 2016
Southern Utah University
Bachelors – Theatre/Business
2006 – 2011
Humboldt State University
Salesforce Skills
- Security Reporting/Dashboards Data Modeling Custom Objects Flows Lightning Pages/Apps Apex SOQL Managed Package Deployment
Interests
-
TV
-
Games
-
Biking
-
Reading
About Me
-
Salesforce
Two years working at a consultancy company implementing tailored Salesforce solutions for nonprofit clients ranging from $3M - $70M and doing declarative and Apex development for company's managed package.
-
Nonprofit Administration
Masters of Fine Arts in Nonprofit/Arts Administration with training in Fundraising, Marketing, Leadership, Board Development, and Grant Writing.
-
CRM Management
Five years customizing Arizona School for the Art's CRM to track pledges and donations to effectively raise almost $1M each year..
-
Theatre Background
Worked as a Stage Manager in Equity Theatres managing schedules, ran the show, and quickly problem solved when performances went haywire.
Recommendations
Christina is a bright, hard working, dedicated professional. She is persistent and will not stop until whatever challenge we have is identified and she works collaboratively to resolve it. Christina is a true team player and a joy to work with daily. She has a gift for developing systems and is flexible in adapting them to fit the needs of a team.
Marion Donaldson
Development DirectorChristina consistently puts in the extra effort to learn and do more than is required in the curriculum. She is one of a handful of students who have successfully completed both the front end developer and back end developer programs. She is open minded, willing to help others, and is continuously learning about the tech field.
Brandon
CEO and FounderChristina is a big picture thinker and has a clear passion for new and innovative structures and ways of collaborating. Her work experience and continuing education will offer her a unique and valued perspective. She is a confident leader, a team plaer, and has a true desire to grow.
Nikki Koontz
CEO and FounderWe hired Christina for her passion. As a fellow theater girl, I knew that the skills that we gain backstage can really be an asset in the support space. I have never seen someone throw themselves into learning a new job immediately the way Christina did.
She volunteered to do every task she could. I actually had to tell her to slow down, and pace herself. This tenacity for learning caused her to jump quickly into the support team. She took on every opportunity to learn how to do every aspect of her job. Her clients were thrilled with her empathy and resolutions. She was always helping other team members in our daily standup's, and listening to their solutions as well.
I believe Christina would excel in any position she chooses. She has the drive to learn everything she can to excel in her work. She is a brilliant team player who always pays attention to how others work and how she can follow suit. I recommend her for anything she may attempt in the future..
